Return & Refund Policy

At Raíz De, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below.

30-Day Return Policy

Products purchased directly from raizde.com may be returned within 30 days of the delivery date, provided they meet the eligibility requirements outlined below.

Return Eligibility

To be eligible for a return or refund:

• The return request must be submitted within 30 days of the delivery date.
• Products must be unused, unopened, or only lightly used. For customer satisfaction purposes, one opened bottle per order may be eligible for a refund.
• Products should be returned in their original packaging, whenever possible.
• A valid proof of purchase or order confirmation is required.

Non-Returnable Items

We cannot accept returns or issue refunds for:

• Products purchased through third-party retailers or marketplaces, including Amazon, Walmart, eBay, TikTok Shop, or any unauthorized reseller.
• Products returned more than 30 days after delivery.
• Multiple opened bottles from the same order.
• Clearance, final sale, or discontinued items.
• Gift cards.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

Once verified, we will arrange a replacement or issue a refund at no additional cost.

Refund Process

After your returned item is received and inspected, we will notify you by email regarding the status of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Most refunds are processed within 5–10 business days, depending on your bank or payment provider.

Please note that original shipping charges are non-refundable, unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of:

• An incorrect item shipped by Raíz De
• A damaged or defective product
• Any other error on our part

How to Request a Return

Before returning any product, please contact our Customer Support team to obtain return authorization.

Email: nir@raizde.com

Please include:

• Your order number
• The name used to place the order
• The reason for your return

Our support team will provide return instructions and the appropriate return address.

Important Information

• Returns sent without prior authorization may be delayed or refused.
• We reserve the right to deny returns that do not meet the conditions of this policy.
• This Return & Refund Policy applies only to purchases made directly through www.raizde.com.
• Your statutory consumer rights remain unaffected by this policy.