Política de envío
Thank you for shopping with Raiz De! We are committed to delivering your supplements and detox products promptly and securely. Please review our shipping policy below.
1. Order Processing
- Processing Time: All orders are processed and shipped within 3 business days from the date your order is placed. Orders are not processed or shipped on weekends or holidays.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. You will receive a separate email with tracking information once your order has shipped.
2. Shipping Options
- Standard Shipping: We offer standard shipping across the United States. Delivery times may vary based on your location but typically range between 3-7 business days after processing.
- Expedited Shipping: If you require expedited shipping, please reach out to us at nir@raizde.com before placing your order. We will do our best to accommodate your request and provide shipping options and costs.
3. Shipping Rates
- Domestic Shipping: Shipping rates are calculated at checkout based on your location and selected shipping method.
- International Shipping: We currently [insert if you offer international shipping or specify otherwise]. Shipping rates and delivery times for international orders vary depending on the destination and customs processes.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment's progress. If you do not receive a tracking number within 3 business days, please contact us at nir@raizde.com.
5. Shipping Delays
While we strive to deliver your order on time, Raiz De is not responsible for delays caused by shipping carriers, weather conditions, customs clearance, or other unforeseen circumstances. If there are significant delays, we will notify you via email.
6. Lost or Damaged Packages
- Lost Packages: If your package is marked as delivered but you have not received it, please contact your local carrier first. If the issue persists, reach out to us at nir@raizde.com for assistance.
- Damaged Products: If your order arrives damaged, please email us within 7 days of receiving your package with photos of the damaged items and packaging. We will work with you to resolve the issue.
7. Incorrect Shipping Information
Please ensure your shipping information is accurate at checkout. Raiz De is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize there is an error in your shipping information, contact us immediately at nir@raizde.com.
8. Contact Us
For any questions about our shipping policy or your order, please contact us at:
Email: nir@raizde.com