{"title":"Return Policy","description":"\u003ch1 class=\"PDq2pG_selectionAnchorContainer\"\u003eReturn \u0026amp; Refund Policy\u003cspan class=\"PDq2pG_selectionAnchor\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp\u003eAt \u003cstrong\u003eRaíz De\u003c\/strong\u003e, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below.\u003c\/p\u003e\n\u003ch2\u003e30-Day Return Policy\u003c\/h2\u003e\n\u003cp\u003eProducts purchased directly from \u003cstrong\u003eraizde.com\u003c\/strong\u003e may be returned within \u003cstrong\u003e30 days\u003c\/strong\u003e of the delivery date, provided they meet the eligibility requirements outlined below.\u003c\/p\u003e\n\u003ch2\u003eReturn Eligibility\u003c\/h2\u003e\n\u003cp\u003eTo be eligible for a return or refund:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe return request must be submitted within \u003cstrong\u003e30 days\u003c\/strong\u003e of the delivery date.\u003c\/li\u003e\n\u003cli\u003eProducts must be \u003cstrong\u003eunused, unopened, or only lightly used\u003c\/strong\u003e. For customer satisfaction purposes, \u003cstrong\u003eone opened bottle per order\u003c\/strong\u003e may be eligible for a refund.\u003c\/li\u003e\n\u003cli\u003eProducts should be returned in their \u003cstrong\u003eoriginal packaging\u003c\/strong\u003e, whenever possible.\u003c\/li\u003e\n\u003cli\u003eA valid \u003cstrong\u003eproof of purchase\u003c\/strong\u003e or order confirmation is required.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eNon-Returnable Items\u003c\/h2\u003e\n\u003cp\u003eWe cannot accept returns or issue refunds for:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProducts purchased through third-party retailers or marketplaces, including \u003cstrong\u003eAmazon, Walmart, eBay, TikTok Shop\u003c\/strong\u003e, or any unauthorized reseller.\u003c\/li\u003e\n\u003cli\u003eProducts returned more than \u003cstrong\u003e30 days\u003c\/strong\u003e after delivery.\u003c\/li\u003e\n\u003cli\u003eMultiple opened bottles from the same order.\u003c\/li\u003e\n\u003cli\u003eClearance, final sale, or discontinued items.\u003c\/li\u003e\n\u003cli\u003eGift cards.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eDamaged, Defective, or Incorrect Orders\u003c\/h2\u003e\n\u003cp\u003eIf your order arrives damaged, defective, or you receive the wrong product, please contact us within \u003cstrong\u003e7 days\u003c\/strong\u003e of delivery.\u003c\/p\u003e\n\u003cp\u003eTo help us resolve the issue quickly, please provide:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYour order number\u003c\/li\u003e\n\u003cli\u003eA brief description of the issue\u003c\/li\u003e\n\u003cli\u003eClear photos of the product and packaging\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eOnce verified, we will arrange a replacement or issue a refund at no additional cost.\u003c\/p\u003e\n\u003ch2\u003eRefund Process\u003c\/h2\u003e\n\u003cp\u003eAfter your returned item is received and inspected, we will notify you by email regarding the status of your refund.\u003c\/p\u003e\n\u003cp\u003eIf approved:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYour refund will be issued to your \u003cstrong\u003eoriginal payment method\u003c\/strong\u003e.\u003c\/li\u003e\n\u003cli\u003eMost refunds are processed within \u003cstrong\u003e5–10 business days\u003c\/strong\u003e, depending on your bank or payment provider.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003ePlease note that \u003cstrong\u003eoriginal shipping charges are non-refundable\u003c\/strong\u003e, unless the return is due to our error or a defective product.\u003c\/p\u003e\n\u003ch2\u003eReturn Shipping\u003c\/h2\u003e\n\u003cp\u003eCustomers are responsible for return shipping costs unless the return is the result of:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAn incorrect item shipped by Raíz De\u003c\/li\u003e\n\u003cli\u003eA damaged or defective product\u003c\/li\u003e\n\u003cli\u003eAny other error on our part\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eHow to Request a Return\u003c\/h2\u003e\n\u003cp\u003eBefore returning any product, please contact our Customer Support team to obtain return authorization.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEmail:\u003c\/strong\u003e \u003cstrong\u003e\u003ca class=\"decorated-link cursor-pointer\" rel=\"noopener\"\u003enir@raizde.com\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePlease include:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYour order number\u003c\/li\u003e\n\u003cli\u003eThe name used to place the order\u003c\/li\u003e\n\u003cli\u003eThe reason for your return\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eOur support team will provide return instructions and the appropriate return address.\u003c\/p\u003e\n\u003ch2\u003eImportant Information\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eReturns sent without prior authorization may be delayed or refused.\u003c\/li\u003e\n\u003cli\u003eWe reserve the right to deny returns that do not meet the conditions of this policy.\u003c\/li\u003e\n\u003cli\u003eThis Return \u0026amp; Refund Policy applies only to purchases made directly through \u003cstrong\u003e\u003ca rel=\"noopener\" class=\"decorated-link\" href=\"http:\/\/www.raizde.com\/\"\u003ewww.raizde.com\u003c\/a\u003e\u003c\/strong\u003e.\u003c\/li\u003e\n\u003cli\u003eYour statutory consumer rights remain unaffected by this policy.\u003c\/li\u003e\n\u003c\/ul\u003e","products":[],"url":"https:\/\/raizde.com\/es\/collections\/return-policy.oembed","provider":"Raiz De","version":"1.0","type":"link"}